APA   Click to copy
O'Brady, S., Doellgast, V., & Blatter, D. (2024). The high costs of outsourcing: Vendor errors, customer mistreatment, and well‐being in call centers. Industrial Relations: A Journal of Economy and Society, 63(1), 80–103. https://doi.org/10.1111/irel.12338

Chicago/Turabian   Click to copy
O'Brady, Sean, Virginia Doellgast, and David Blatter. “The High Costs of Outsourcing: Vendor Errors, Customer Mistreatment, and Well‐Being in Call Centers.” Industrial Relations: A Journal of Economy and Society 63, no. 1 (2024): 80–103.

MLA   Click to copy
O'Brady, Sean, et al. “The High Costs of Outsourcing: Vendor Errors, Customer Mistreatment, and Well‐Being in Call Centers.” Industrial Relations: A Journal of Economy and Society, vol. 63, no. 1, 2024, pp. 80–103, doi:10.1111/irel.12338.

@article{sean2024a,
  title = {The high costs of outsourcing: Vendor errors, customer mistreatment, and well‐being in call centers},
  year = {2024},
  issue = {1},
  journal = {Industrial Relations: A Journal of Economy and Society},
  pages = {80-103},
  volume = {63},
  doi = {10.1111/irel.12338},
  author = {O'Brady, Sean and Doellgast, Virginia and Blatter, David}
}