Prof. Sean O'Brady

Work and Employment Relations

Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers


Journal article


Sean O'Brady, Virginia Doellgast
Industrial Relations: A Journal of Economy and Society, vol. 60(3), 2021, pp. 307-337


Cite

Cite

APA   Click to copy
O'Brady, S., & Doellgast, V. (2021). Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers. Industrial Relations: A Journal of Economy and Society, 60(3), 307–337. https://doi.org/10.1111/irel.12286


Chicago/Turabian   Click to copy
O'Brady, Sean, and Virginia Doellgast. “Collective Voice and Worker Well‐Being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers.” Industrial Relations: A Journal of Economy and Society 60, no. 3 (2021): 307–337.


MLA   Click to copy
O'Brady, Sean, and Virginia Doellgast. “Collective Voice and Worker Well‐Being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers.” Industrial Relations: A Journal of Economy and Society, vol. 60, no. 3, 2021, pp. 307–37, doi:10.1111/irel.12286.


BibTeX   Click to copy

@article{sean2021a,
  title = {Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers},
  year = {2021},
  issue = {3},
  journal = {Industrial Relations: A Journal of Economy and Society},
  pages = {307-337},
  volume = {60},
  doi = {10.1111/irel.12286},
  author = {O'Brady, Sean and Doellgast, Virginia}
}