APA   Click to copy
Doellgast, V., O'Brady, S., Kim, J., & Walters, D. (2023). AI in Contact Centers: Artificial Intelligence and Algorithmic Management in Frontline Service Workplaces.

Chicago/Turabian   Click to copy
Doellgast, Virginia, Sean O'Brady, Jeonghun Kim, and Della Walters. “AI in Contact Centers: Artificial Intelligence and Algorithmic Management in Frontline Service Workplaces.” (2023).

MLA   Click to copy
Doellgast, Virginia, et al. AI in Contact Centers: Artificial Intelligence and Algorithmic Management in Frontline Service Workplaces. Cornell University, 2023.

@article{virginia2023a,
  title = {AI in Contact Centers: Artificial Intelligence and Algorithmic Management in Frontline Service Workplaces.},
  year = {2023},
  institution = {Cornell University},
  author = {Doellgast, Virginia and O'Brady, Sean and Kim, Jeonghun and Walters, Della}
}